Privacy statement

Vivièna Nederland b.v. is responsible for the processing of personal data as outlined in this privacy statement. Because your privacy matters to us, we would like to clarify our policy.
These are our contact details:
Website:                                 https://www.viviena.nl/
Correspondence Address:              Havenstraat 57, 2102 LB Heemstede
E-mail address:                          info@viviena.nl

Personal data that we process

Vivièna Nederland b.v. processes personal data that you provide by using our services and / or by submitting information to us.

Below is an overview of the personal data that we process, with the aim of providing you with appropriate services:
– First and last name
– Date of birth
– Birthplace
– Address data
– Telephone number
– E-mail address
– Bank account number
– Profile photo, on which special and / or sensitive personal characteristics may be visible (optional)

Information that you may not deliberately provide, but which is useful to improve your user experience on our website:
– IP address
– Location data
– Internet browser and device type
– Information about your activities on our website , insofar as you have enabled cookies

Vivièna Nederland b.v. processes your personal data for the following purposes:
– To give you the opportunity to create a personal account or profile
– To be able to deliver and invoice your goods and services
– To process and respond to your reactions, questions, compliments and complaints
– Sending newsletters, provided you have given us permission
– Carrying out (market) research, provided you have given us permission
– Improving our services, including the user experience on our website

We are required by law to keep and provide certain information for other organizations. This applies for example to:
– Administration details for the tax authorities
– A court order or judgment
– (a suspicion of) Fraud or shoplifting

No automated decision-making

Vivièna Nederland b.v., does not make decisions about matters that can have (significant) consequences for people based on automated data processing, An employee of Vivièna Nederland b.v. is always responsible for decisions with a (significant) consequence for persons.

Storage of personal data

Vivièna Nederland b.v. does not store your personal data longer than necessary to realize the purposes for which your data is collected. We adhere to the legal storage periods.
Sharing personal data with third parties Vivièna Nederland b.v. will not sell your details to third parties and will only provide them to others if this is necessary for the execution of our agreement with you , or to comply with a legal obligation. With any company that processes your data on our behalf, a processor agreement will ensure the same level of security and confidentiality of your data. Vivièna Nederland bv remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Vivièna Nederland b.v. only uses technical and functional cookies, and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit a website. The cookies we use are necessary for the technical operation of the website and your user experience. They ensure that the website works properly and that it remembers, for example, your preferences. We can also optimize our website by understanding how you use it. You control the cookies that we store, when you visit our website and when you are logged into your personal Profile page. You can opt out of all cookies by setting your internet browser to prevent it from storing cookies. In addition, you can also delete all information previously saved via the settings of your browser.

View, modify or delete data

You have the right to view, correct or delete your personal data. You can do this yourself when you are logged in on your personal Profile page . You also have the right to withdraw your consent to data processing or to object to the processing of your personal data by our company and you have the right to data portability. That means you can request to send the personal information we have collected from you in a computer file to you, or to an organization authorized by you.

If you want to use your right to objection and / or your right to data portability , or do you have other questions or comments about data processing, please send an email with the title Privacy Request and a further specified request to info@viviena.nl. In order to ensure that the request has been made by you, we ask you to enclose a copy of your identity document with the request as an attachment . Make sure that your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), your passport number and your Citizen Service Number (BSN) are blacked out, in order to protect your privacy. You can of course send your request by post as well. Vivièna Nederland b.v. will respond to your request as soon as possible, within four weeks in any case. Vivièna Nederland b.v. also wishes to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

Security of personal data

Vivièna Nederland b.v. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or that there are indications of abuse, please send an email with the title Privacy Infringement to info@viviena.nl . Vivièna Nederland b.v. will respond to your report as soon as possible, depending on the situation.